Privacy Policy
This Privacy Policy explains how KEDVEZO LLC ("Kedvezo," "we," "us," or "our") collects, uses, and protects your information when you visit kedvezo.com, contact us, or receive our calls and text messages. By using our website or services, you agree to this policy.
Information we collect
We collect only what we need to respond to you and provide our service:
- Contact details you give us, such as your name, business name, email address, and phone number.
- Information about your business and your inquiry, including what you submit through our contact form or tell us on a call.
- Call and message content, including recordings, transcripts, and SMS conversations, used to handle and follow up on your request.
- Basic website analytics (such as pages viewed) collected through standard tools like Google Analytics to improve our site.
How we use your information
- To respond to your inquiry, answer questions, and provide quotes.
- To schedule, confirm, and remind you about appointments.
- To follow up on missed calls, quotes, and open requests.
- To operate, maintain, and improve our service.
- To comply with the law and protect against fraud or abuse.
SMS and text messaging
If you provide your phone number and agree to receive text messages (for example, by checking the SMS consent box on our contact form, by calling us, or by texting us first), we may send you customer-care text messages related to your inquiry, appointments, quotes, and service. These are transactional, customer-care messages. We do not send promotional or marketing texts under this program.
- Message frequency varies based on your interactions with us.
- Message and data rates may apply, depending on your mobile carrier and plan.
- You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us using the details below.
- Carriers are not liable for delayed or undelivered messages.
How we share information
We share information only as needed to run our service and only with providers who are bound to protect it:
- Service providers that help us operate, such as our messaging and CRM platform, our phone and SMS provider, our scheduling tool, and our website host. They may process your information only to provide services to us.
- When required by law, legal process, or to protect the rights, safety, and property of Kedvezo or others.
We do not share your information with third parties for their own marketing.
Data retention and security
We keep your information only as long as needed to provide our service, comply with the law, resolve disputes, and enforce our agreements. We use reasonable technical and organizational measures to protect your information, though no method of transmission or storage is completely secure.
Your choices
- Reply STOP to opt out of text messages at any time.
- Contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
- You can decline to provide certain information, though it may limit our ability to help you.
Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version here with a new effective date. Continued use of our website or services after a change means you accept the updated policy.
Contact us
KEDVEZO LLC
Email: austin@kedvezo.com
Phone: (352) 450-5262
Gainesville and Ocala, Florida