What does an AI receptionist do?
An AI receptionist is a voice agent that answers your business phone in a natural voice, talks with the caller, and handles the call the way you'd want your office to handle it. For most businesses that means four things: find out what the caller needs, get their name, number, and address, book the job or a callback, and pass the urgent ones straight to you.
Kedvezo's receptionist is trained on your business. It knows the services you do and the ones you don't, which towns and ZIP codes you cover, your hours, and how you schedule. It won't quote a price you haven't approved, and it won't promise a time slot you don't have.
What does a call sound like?
Say it's 9:40 on a Tuesday night in August and a homeowner in Charlotte calls an HVAC company because the house is at 84 degrees and climbing.
- The receptionist answers on the first ring with your company name.
- It asks what's going on, whether the system is running at all, and whether anyone in the home is elderly, an infant, or has a medical condition.
- If your after-hours rule says that's an emergency, it tells the caller it's connecting them to the on-call tech and transfers the call to that tech's cell.
- If it isn't an emergency, it books the first open morning slot on your calendar and confirms the address.
- Either way, you get a summary of the call by text or email within a minute or two of it ending.
The caller got a person-sounding answer at 9:40 pm instead of a voicemail greeting, and they didn't go back to Google to call the next company on the list.
What we set up for you
This is done for you. You don't log into a new app or learn software.
- The questions it asks for each kind of job, in the order you'd ask them.
- Your hours, your after-hours rules, and what counts as an emergency.
- What it says about pricing. Most companies have it say the office confirms pricing. Some want their dispatch fee stated.
- Bookings on your Google or Outlook calendar, with the caller's details in the event.
- Transfers to the cell numbers you pick, for emergencies and for anyone who asks for a person.
- A written summary of every call, so you know who called and why without listening to a recording.
- The same knowledge in a chat box on your website, so questions get answered and leads get collected when nobody's at the desk.
- A monthly report: calls answered, jobs booked, transfers, and anything that needs a follow-up.
Missed-call text-back sits behind the receptionist as a safety net. If a caller hangs up before the greeting finishes, they still get a text from your business within 60 seconds. That's covered on the missed-call text-back page. Texting goes live after carrier registration, usually 1 to 3 weeks, while the receptionist can answer calls from the first week.
Will it sound like a robot?
Call (352) 450-5262 and decide for yourself. That's Kedvezo's own line, answered by the same kind of receptionist we set up for clients. It isn't perfect. Bad cell connections and heavy background noise trip it up sometimes, the same way they trip up people. When it gets confused twice, it takes a number for a callback instead of making the caller repeat themselves a third time.
Is it legal to record the calls?
It depends on your state, so check your state's call-recording consent law. Some states only need one party's consent. Others, Florida for example, require consent from everyone on the call (section 934.03, Florida Statutes). Calls are recorded to produce transcripts and summaries, so we set the greeting to include a short recording notice by default, which covers the stricter states. If you'd rather not record, the receptionist can still answer and book; you just get less detail afterward.
What are missed calls costing you?
Drag the sliders to your own call volume and average job. The math uses two assumptions, and both are spelled out under the result.
How the math works: calls per week, times 25% assumed unanswered, times 35% of those callers assumed ready to book, times your average job, times 52 weeks. Those two percentages are assumptions you can argue with, not industry statistics. Your own call log will give you a better number, and the first monthly report shows it.
What does it cost?
One flat monthly price, quoted to your business on a 15-minute call, month to month. There's no overage bill if you have a busy month. The quote depends on your call volume and whether you add text-back, follow-up, or the marketing services. Pricing has the details, and the cost guide on the blog lays out what other options charge.
Who is it for?
It's built for owners who are on the tools all day and can't always grab the phone: HVAC companies, plumbers, electricians, and roofers. It also fits offices that field a lot of after-hours calls, like property managers handling maintenance emergencies and vet clinics sorting urgent calls from routine ones.